General Terms and Conditions of Sale – Ruanova Performance
1. Acceptance of the General Terms and Conditions
Placing any order through the website www.ruanovaperformance.com implies the customer's unreserved acceptance of these General Terms and Conditions of Sale, which shall apply exclusively to the order in question. The customer expressly declares that they are aware of, understand and accept these conditions when confirming their purchase.
All products remain the property of Ruanova Performance until full payment has been received from the customer.
Ruanova Performance thanks all its customers for their trust in us.
2. Prices
The prices indicated on the Website are subject to change without prior notice, depending on variations in the cost of materials, suppliers, manufacturing costs, etc. Prices are set in €, so the price variation when consulting them in other currencies ($ or pounds) will be conditioned by the exchange rate fluctuations at that time. The prices on the Website do not include taxes or VAT. Orders outside the European Union and the Canary Islands, as well as Ceuta and Melilla, are exempt from paying VAT, due to specific tax regimes in those areas.
3. Shipping
Shipping is available to all countries worldwide. The customer can select the transport company and the desired service at the end of the purchase, at which point the corresponding cost will be displayed.
Shipping costs are calculated automatically at checkout, based on the destination, type of service, weight, volume and area.
The delivery address and shipping method are established during the purchase process. By accepting these terms, the customer agrees to pay any customs duties or taxes applicable in their country or region.
For out-of-stock products, the estimated shipping time will be indicated on the product page. In the event of delays, the customer will be notified as soon as possible.
Shipping costs include handling, packaging and transport. Delivery times are approximate and correspond to working days.
Ruanova Performance is not responsible for damage caused during transport. It is recommended that you check the package at the time of delivery, in the presence of the delivery person, and make a written record of any damage in order to file a claim with the transport company or your insurance company.
In order to care for and preserve the planet, Ruanova Performance uses recycled packaging in more than 90% of its orders. In addition, Ruanova Performance actively collaborates with a percentage of its profits with projects that improve humanity, awareness and nature.
4. Nature of the Products – Exclusion of Warranty
The products marketed by Ruanova Performance are intended exclusively for use in racing, outside public roads and/or industrial use not approved for open roads, and are not designed or approved for conventional use on public roads.
Warranty Disclaimer
In accordance with the provisions of Article 116.3 of Royal Legislative Decree 1/2007, which approves the revised text of the General Law for the Defence of Consumers and Users, products purchased for professional or industrial activities, such as competition equipment, are excluded from the regulations on legal guarantees.
Therefore, Ruanova Performance does not offer any commercial or legal warranty on the products offered, without prejudice to the fact that, in the event of a proven manufacturing defect, a solution may be considered at the discretion of the company and/or the corresponding manufacturer.
This clause is included in the General Terms and Conditions of Purchase and prevails over any possible contradictions.
5. Privacy and security of personal data
Ruanova Performance is the owner of this website and is responsible for the personal data provided by users through it. The processing of your personal data, in accordance with applicable regulations, is based on your consent, given at the time of collection of the data that you voluntarily provide us through the mechanisms enabled for this purpose on the website.
Ruanova Performance will treat your data at all times in an absolutely confidential manner, in accordance with the provisions of the applicable data protection regulations, adopting the necessary technical and organisational measures to guarantee the security of your data and prevent its alteration, loss, unauthorised processing or access.
We remind you that you can revoke your consent freely and free of charge at any time by sending an email to: sales@ruanovaperformance.com
6. Returns
All returns must be made in the original manufacturer's box, undamaged, and must have been purchased from Ruanova.
Shipping costs will not be refunded.
All returns will be charged a 10% restocking fee.
Returns after 14 days and up to 30 days will be charged a 25% restocking fee. Returns will not be accepted after this period.
No returns will be accepted if the product has been modified or damaged in any way, if it has been assembled, or if the original packaging is not available.
To make a return, you must notify us by email (sales@ruanovaperformance.com), providing the following information:
- Name and email address used to place the order.
- Order number and date.
- Products purchased and price.
If the product is defective, Ruanova Performance will cover all costs, including shipping.
Items will only be refunded after Ruanova Performance technicians have assessed that they are defective.
7. Industrial and intellectual property
The intellectual property rights of the website www.ruanovaperformance.com, its source code, design, navigation structures and the various elements contained therein are owned by Ruanova Performance, which has the exclusive right to exploit them in any form and, in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with applicable Spanish and European legislation.
Ruanova Performance hereby informs you that it does not grant any express or implied licence or authorisation regarding intellectual and/or industrial property rights or any other right or property related, directly or indirectly, to the content included on the Website. The total or partial reproduction of the content of the Website, even by means of a hyperlink, is strictly prohibited without the express written consent of Ruanova Performance. The unauthorised use of this content will entail legal liability in accordance with applicable regulations.
8. Use of the Website
The use of the Website for fraudulent purposes, or in connection with criminal offences or illegal activities of any kind, is not permitted.
It is also prohibited to send, use or reuse material that is illegal, offensive, abusive, indecent, defamatory, obscene or threatening of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, or is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain letters, mass mailings or any other type of ‘spam’ and, in general, any type of unnecessary annoyance or inconvenience.
The User undertakes to make lawful, diligent, honest and correct use of any information or content accessed either through the Website or third-party websites accessed through links on the Website, and to do so in accordance with the principles of good faith and with respect for current legislation at all times.
Likewise, the User undertakes not to maliciously or intentionally cause damage or harm that may impair or alter the Website itself, and not to introduce or spread computer viruses that may cause unauthorised alterations to the content or systems of the Website.
9. Data Protection
Ruanova Performance complies with the provisions of Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.
The personal data provided by the customer will be treated confidentially, exclusively for the correct processing of orders, invoicing and consented commercial communications.
The customer may exercise their rights of access, rectification, erasure, objection, restriction and portability at any time by sending a written request to sales@ruanovaperformance.com.
10. Disclaimer
Ruanova Performance is not liable for:
Damage resulting from the misuse or incorrect installation of the products purchased.
Any financial, material or personal damage resulting from use in competition or technical manipulation by the user or third parties.
The legal consequences of using products that are not approved for use on public roads or that contravene current traffic regulations.
11. Modifications
The information appearing on this Website is current as of the date of its last update. Ruanova Performance reserves the right to unilaterally modify these Terms and Conditions, as well as its privacy policy and any other information. The modifications to the Terms and Conditions shall take effect from the moment they are published on this Website.