Terms and Conditions
Terms of Sale
The customer accepts, at the time of placing the order, the particular conditions of sale indicated on the website www.ruanovaperformance.com and expressly declares to accept them without reservation. The realization of the order and its confirmation by the client materialize the full and complete acceptance of the particular conditions of sale, only applicable to the order. The products are owned by Ruanova Performance until full receipt of the amount.
Ruanova Performance thanks all its customers for the trust placed in us.
The prices indicated on the Website may be modified without prior notice, depending on suppliers, manufacturing costs etc. Prices are set at €, so the price variation when viewed in other currencies ($ or £) will be conditioned by the change in the exchange between currencies at that time. The prices on the Website do not include VAT. Orders from the Canary Islands, Ceuta and Melilla, are exempt from paying VAT, due to specific tax regimes in their communities.
Shipping is available to all countries in Europe. The transport and service company will be chosen by the customer when placing the order, showing the cost of the same.
The amount of shipping costs will be calculated and displayed when you checkout, as it varies depending on the country, service contracted, area, weight and volume of the order.
The customer will choose the address and type of shipment at the time of ordering. By accepting the terms and conditions, the client agrees to pay the customs costs that may be generated in his country or region.
For orders without stock, the delivery time will be the one indicated on the product when the purchase is made. In the case of delay of deadlines, the client will be notified as soon as possible.
Shipping costs include handling and packaging costs, as well as postal costs.
The delivery times by the transport company are indicative, and correspond to business days.
Ruanova Performance is not responsible for the damages that the merchandise may suffer after the shipment. We strongly recommend to verify the order once received, in the presence of the dealer. In case something is damaged, make the corresponding report to be able to claim damages to the transport company and/or the insurance.
In order to care for and preserve the protection of the planet, Ruanova Performance uses recycled packaging in more than 95% of orders. In addition, Ruanova Performance actively collaborates with a percentage of its profits with Greenpeace.
All products purchased at Ruanova Performance are GUARANTEED. The buyer agrees to accept the guarantees stipulated by each manufacturer and the duration of the same will be fixed by the manufacturer itself.
Only products that have a manufacturing defect will be covered by warranty. It does not include therefore those that have been used or installed incorrectly, or not taking into account the appropriate working ranges for the product, such as temperatures, humidity, lubrication, rpm etc., as well as deficiencies caused by negligence, shock or improper handling or improper installation not carried out by qualified persons.
Privacy and security of personal data
Ruanova Performance owns this website and is responsible for the personal data provided by users through it. The processing of your personal data, in accordance with the applicable regulations, is based on your consent, granted at the time of the collection of your data that you voluntarily provide us through the mechanisms enabled for this purpose on the web.
Ruanova Performance will treat your data at all times in an absolutely confidential manner, in accordance with the provisions of the applicable data protection regulations, adopting the necessary technical and organizational measures to ensure the security of your data and avoid its alteration, loss, treatment or unauthorized access.
We remind you that, at any time, you can revoke your consent freely and for free, through the following email:
All returns must be made in the original manufacturer's box and undamaged and have been purchased from Ruanova.
Shipping costs will not be refunded.
All returns will be charged with a 10% restocking fee.
Returns after 14 days and up to 30 days will be charged with a 25% restocking fee.
No return is accepted if the product has undergone any modification or has any type of damage, if it has been assembled or if the original packaging is not available.
To make a return it will be necessary to notify it through the email (firstname.lastname@example.org) completing the following information:
- Name and email from which the order was placed.
- Number and date of order.
- Products purchased and price.
In case the product is defective, Ruanova Performance would take care of all expenses, including shipping.
The items will only be refunded, after technicians assess that it is defective.
Industrial and intellectual property
The intellectual property rights of the www.ruanovaperformance.com page, its source code, design, navigation structures and the different elements contained therein are owned by Ruanova Performance, to whom the exclusive exercise of their exploitation rights corresponds. in any form and in particular, the rights of reproduction, distribution, public communication and transformation, in accordance with the applicable Spanish and European legislation.
Ruanova Performance informs that it does not grant any express or implied license or authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Website. It is strictly forbidden the total or partial reproduction of the contents of the Website, even by means of a hyperlink, without express and written consent by Ruanova Performance. The unauthorized use of these contents will give rise to the legally established responsibilities.
Use of the Website
It is not allowed to use the Website for fraudulent purposes, or related to criminal offenses or illegal activities of any kind.
It is also prohibited to send, use or reuse illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or that involves a violation of intellectual property rights, trademarks, confidentiality, privacy or any other right, that is otherwise injurious or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising content, chain mail, mass mailing or any other type of "spam" and, in general, any kind of inconvenience or inconvenience unnecessary.
The User undertakes to make a lawful, diligent, honest and correct use of any information or content accessed through the Website or Websites of third parties that are accessed through the Website link, and all under the principles of good faith and with respect at all times to the current legality.
Likewise, the User acquires the commitment of not causing maliciously or intentionally damages or damages that may impair, alter the Website itself, as well as not introducing, or spreading computer viruses that may cause unauthorized alterations of the contents or systems of the Website.