Terms and Conditions
Conditions of sale
When placing an order, the Customer accepts the particular conditions of sale found on the website www.ruanovaperformance.com and expressly declares to accept them without reserve. The placement of the order and the Customer’s confirmation implies the full and entire acceptance of the particular conditions of sale applicable to the order. Products remain property of Ruanova Performance until full payment is received.
Ruanova Performance wishes to thank all its customers the confidence placed in us.
All prices shown on the website could be modified without prior notice, depending on suppliers, manufacturing costs, etc. Prices are fixed in euros (€) so changes in price using any other currency correspond to the variation in the current exchange rate between these currencies and the euro. All prices found on the website do not include VAT or any TAX.
Delivery is available for all countries in Europe. The transport company and type of service will be chosen by the Customer when placing the order and the final cost of delivery will be displayed.
Final cost of delivery will be calculated and display in your cart and varies by country, services, area, weight and volume of the order.
When placing the order, the Customer will specify the address and date of receipt. By accepting these Terms and Conditions, the Customer agrees to pay any customs charges which may arise at the destination country or region.
Delivery terms for items that are not in stock will be indicated when placing the order. In case of delay, the Customer will be informed of the new delivery time as soon as possible.
Delivery fee include all handling, packaging and postal costs related.
Delivery deadlines from the transport company are approximated and are referred to working days.
Ruanova Performance accepts no liability for any damages after sending the goods. We strongly recommend to carefully inspect the order in the presence of the delivery person and immediately report any damage to the transport company.
In order to contribute to the care and preservation of our planet, Ruanova Performance uses recycled packaging in more than 95 percent of the orders and actively collaborates with Greenpeace with a certain percentage of its sales.
All products have warranty. The Customer will accept the guarantee, including the duration, provided by the product manufacturer himself.
Only damages due to manufacturing defects will be covered by the product guarantee. The guarantee specifically excludes damages caused by negligence, knocks, misuse, improper installation or handling or by failing to take into account the specified working ranges of temperature, humidity, lubrication, rpm, etc.
Ruanova Performance is the owner of this website and responsible for the control of the data collected through it. The processing of your personal data by Ruanova Performance, pursuant to applicable regulation, is based on the consent granted by you at the time of collecting the personal data provided voluntarily by you via the corresponding mechanisms on the website.
Ruanova Performance will at all times process your data in a strictly confidential manner, pursuant to the provisions of the relevant data protection legislation. Ruanova Performance will adopt the necessary technical and organisational measures to guarantee the security of your data and to avoid the alteration, loss, or unauthorised access to them.
We wish to remind you that you may withdraw your consent freely at any time, at no cost, through the following email: firstname.lastname@example.org
Right of withdrawal
In compliance with the applicable law, the General Law for the Protection of Consumers and Users, you have the right to withdraw from your order within 14 days from the date of receipt. All payments received will be refunded whatever the form of payment. Transport costs are not refundable.
No returns will be accepted if any modification or repair is made to the product, original packaging is no longer available, or either the product or the packaging are not in perfect conditions.
To make a return you need to inform about your decision to withdraw through the following email email@example.com. Please send us the following information:
- Name and email used when placing the order
- Number and date of order
- Products purchased and price
- Reason for the return
In the event the product is found to be defective, Ruanova Performance will cover all the expenses, including delivery costs.
We may withhold the refund until we have received the items back and it is clear for our experts that the product is defective.
Industrial and Intellectual Property
The intellectual property rights of the website, its code source, design, estructure, data base and other elements and content are and will remain the property of Ruanova Performance, to whom correspond the exclusive exercise of the exploitation rights and specially, the reproduction, distributions, communication to the public and conversion rights, according to the Spanish and European applicable law.
Ruanova Performance grants no licence or authorization, express or implied, for use whatsoever in respect to the industrial and/or intellectual property rights, or any other right, directly or indirectly, related to its website and contents included therein. The total or partial reproduction of any of its contents, not even through hyperlink, is totally prohibited without prior expressed written consent from Ruanova Performance. Unauthorized use of these contents will lead to legal liabilities.
Use of our website
Users are not authorized to use contents from this website for unlawful or illegal purposes.
It is also forbidden to send, use or re-use any illegal, obscene, indecent, offensive, abusive, harassing, threatening, harmful or any other material that may violate other’s intellectual property rights, trademark and patent rights, confidenciality and privacy rights, or any other right, or otherwise objectionable or offensive to third parties, or any content containing software viruses, any form of political propaganda, advertising content, phising attacks, spyware, spam and, in general, any kind of unneeded inconvenience or annoyance.
The User agrees in good faith to use in a suitable, proper and legal manner the content and services included in this website and/or in third parties sites linked to or from our website, in compliance with current legislation.
Equally the user acquires the commitment not to intentionally cause damage than may alter or undermine the website as well as introduce or spread software viruses which could interrupt, limit the functionality or produce not authorized alteration of the contents or in the integral systems of the portal.